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Frequently asked questions

Everything you need to know about our products and services.

What ingredients are in your products?

All our products feature clean, dermatologist-tested Korean skincare ingredients. Each product page lists the full ingredient breakdown so you can make an informed choice for your skin.

How long does shipping take?

Standard shipping takes 3–5 business days. Express shipping is available at checkout for 1–2 business day delivery. Free standard shipping on orders over $50.

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in original packaging. Contact our support team to initiate a return.

Are your products cruelty-free?

Yes! All Seoul Routine products are 100% cruelty-free and never tested on animals. Many of our products are also vegan-friendly.

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