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Frequently asked questions
Everything you need to know about our products and services.
Are your products 100% authentic?
Yes. Every product is sourced directly from Korea and personally tested. We never use grey-market suppliers.
How long does delivery take?
Free shipping across all seven Emirates, typically delivered within 1–3 business days.
What is your return policy?
Damaged or defective items can be returned within 3 days; unopened change-of-mind returns within 1 day.
Which payment methods do you accept?
All major cards, Apple Pay, Tabby (buy now, pay later) and cash on delivery.