Frequently asked questions
Everything you need to know about our products and services.
Are your products 100% authentic?
Always. Every product comes from the brand or its official distributor and is guaranteed genuine, never counterfeit or expired. Each item is batch-checked before it ships, and authenticity is the reason Seoul Routine exists.
How do I build a Korean skincare routine?
Start simple and layer thinnest to thickest: a gentle cleanser, a hydrating toner, one targeted serum for your main concern, a moisturiser, and — every morning — sunscreen. Take our Find Your Routine quiz for a personalised AM/PM set, or shop our curated bundles for a ready-made routine.
How long does shipping take?
Standard shipping takes 5 to 8 business days with free shipping on orders over KWD 20.000.
What is your return policy?
Change-of-mind returns within 1 day of delivery on unused, unopened items; damaged or defective items within 3 days. See our Refund policy for full details.
What ingredients are in your products?
All our products feature clean, dermatologist-tested Korean skincare ingredients. Each product page lists the full ingredient breakdown.
Are your products cruelty-free?
Yes! All Seoul Routine products are 100% cruelty-free and never tested on animals. Many are also vegan-friendly.
Which payment methods can I use?
Credit and debit cards, plus Apple Pay and Google Pay at express checkout.