Privacy policy
This Privacy Policy explains how Seoul Routine FZE ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit or make a purchase from seoulroutine.com.
1. Information We Collect
Information you provide:
- Full name, email address, phone number
- Delivery and billing address
- Payment details (processed securely by third-party providers)
- Messages via WhatsApp, email, or contact forms
Information collected automatically:
- IP address, browser type, device type
- Pages visited, time spent, and navigation patterns
- Referring website or source
- Cookies and similar tracking technologies
2. How We Use Your Information
- Process and fulfill your orders, including shipping and payment
- Communicate about orders, deliveries, returns, and support
- Send promotional emails and newsletters (opt-in only — unsubscribe anytime)
- Improve our store, products, and customer experience
- Prevent fraud and unauthorized activity
- Comply with UAE legal obligations
- Analyze website traffic to optimize performance
3. How We Share Your Information
We do not sell, trade, or rent your personal information. We share only with:
- Payment processors (e.g., PayTabs) — to process payments securely
- Shipping partners — to deliver your orders
- Email services — to send order confirmations and updates
- Analytics providers — to understand website usage
- Legal authorities — if required by UAE law or to protect our rights
4. Cookies
We use cookies to remember your preferences and cart items, analyze traffic, provide personalized content, and support marketing. You can control cookies through your browser settings. Disabling cookies may affect certain features.
5. Data Security
We protect your information with SSL encryption, PCI-compliant payment processing, restricted access, and regular security reviews. No method of transmission is 100% secure, but we strive to protect your information.
6. Data Retention
We retain your information for as long as necessary to fulfill orders, manage your account, comply with UAE legal requirements, and resolve disputes. When no longer needed, we securely delete or anonymize it.
7. Your Rights
Subject to UAE law, you have the right to:
- Access — request a copy of your personal information
- Correction — request correction of inaccurate information
- Deletion — request deletion of your information
- Opt-out — unsubscribe from marketing emails anytime
- Withdraw consent — where processing is based on consent
8. Children's Privacy
Our store is not intended for individuals under 21 years old. We do not knowingly collect information from minors.
9. Third-Party Links
Our store may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before sharing information.
10. Changes to This Policy
We may update this policy from time to time. Updated versions will be posted with a revised effective date.
11. Contact Us
Seoul Routine FZE
- Registered Address: Dubai, UAE
- Email: [email protected]
- WhatsApp: +971 55 146 2122
- Support Hours: Every day, 9:00 AM – 9:00 PM UAE time